Privacy Policy
Our commitment to protecting your clinical data and personal confidentiality.
1. Patient Information Collection
To provide accurate diagnostic services, Ashwani Diagnostic Centre (ADC Lab) collects essential personal information, including:
- Identity: Full name, age, gender, and unique patient ID.
- Contact: Mobile number, email address, and collection address.
- Clinical Context: Referring physician details and medical history.
- Technical: Device ID and interaction logs for portal security.
2. How We Use Your Information
The information we collect is utilized strictly for clinical and operational excellence:
Laboratory Processing: For processing samples and generating verified diagnostic reports.
Report Delivery: To notify you via SMS or Email once your reports are ready for download.
Home Collection: To coordinate phlebotomist arrival at your verified address.
3. Medical Report Confidentiality
Your diagnostic reports are classified as Protected Health Information (PHI). They are stored in an encrypted vault and are only accessible by:
- You, via the secure patient portal using your credentials.
- Authorized laboratory staff and senior pathologists for verification.
- Your referring physician, if explicitly authorized by you.
4. Data Security Measures
We implement enterprise-grade security protocols, including SSL encryption for all data transfers and AES-256 encryption for stored medical records. Access to our internal laboratory database is monitored 24/7 for unauthorized interaction.
5. Cookies & Tracking
Our website uses cookies to maintain your login session and analyze anonymous visitor behavior via our "Network Pulse" telemetry. This helps us optimize our booking funnel and load times. You can disable cookies in your browser settings, though this may restrict portal access.
Privacy Concerns?
If you have questions regarding our data handling or wish to request data deletion, please contact our Data Protection Officer.