At Ashwani Diagnostic Centre, safeguarding your medical diagnostic data and personal confidentiality is our sacred duty. Learn how your data is encrypted, processed, and safeguarded under clinical privacy standards.
Ashwani Diagnostic Centre is a premier clinical laboratory and pathology diagnostic center operating at Shop No. 2 Kashekhar Chawl, Bhandup Pipeline Railway Line Rd, Ambyachi Bharni, Tulshet Pada, Bhandup West, Mumbai, Maharashtra 400078.
Entity Details
Ashwani Diagnostic Centre operates the official website https://adclab.in and physical diagnostic laboratory facilities at Shop No. 2 Kashekhar Chawl, Bhandup Pipeline Railway Line Rd, Ambyachi Bharni, Tulshet Pada, Bhandup West, Mumbai, Maharashtra 400078.
Our Commitment
We are committed to maintaining the highest clinical diagnostic accuracy while fiercely protecting the confidentiality and privacy of every patient's personal and medical health records.
Scope of Policy
This Privacy Policy applies to all personal information, diagnostic orders, appointment bookings, and payments processed through https://adclab.in, our patient applications, doorstep phlebotomy visits, and walk-in center visits.
Clinical Protocol: Ashwani Diagnostic Centre operates strictly under registered healthcare diagnostic guidelines and ethical medical confidentiality frameworks.
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2. Information We Collect
Ashwani Diagnostic Centre collects only the clinical, personal, and demographic information necessary to safely perform laboratory investigations and deliver certified test reports.
Personal Demographics
Full legal name, age, biological gender, date of birth, and unique Patient Identification (UID) number.
Contact Details
Active mobile phone number (for OTP verification and SMS notifications), official email address ([email protected]), and residential address for home sample collections.
Clinical & Prescription Data
Doctor prescriptions, clinical referral notes, symptoms, fasting status, and relevant medical history necessary for clinical interpretation.
Biological Specimens
Blood, urine, sputum, and other clinical specimens drawn by certified phlebotomists and barcoded for analytical processing.
Appointment Details
Preferred date, time slot, appointment type (walk-in center visit or doorstep home collection), and test package selections.
Clinical Protocol: All biological specimens are labeled with unique barcoded identifiers immediately upon collection to prevent any sample confusion.
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3. Payment Information & Gateway Processing (PayU)
Strict zero-storage policy for sensitive financial credentials. All digital transactions are processed by certified, RBI-authorized Payment Aggregators.
Sensitive Payment Credentials Not Stored
Ashwani Diagnostic Centre does NOT collect, capture, view, or store credit/debit card numbers, CVVs, card expiry dates, net banking passwords, or UPI PINs. All payment credential input occurs on secure gateway pages.
Authorized Payment Gateways
Online payments on https://adclab.in are processed through authorized, PCI-DSS compliant payment service providers, including PayU Payments Private Limited and Cashfree Payments India.
Transaction Metadata Retained
For billing, invoicing, and accounting audit purposes, Ashwani Diagnostic Centre retains only non-sensitive transaction references: Transaction ID, Order ID, Payment Gateway Name, Payment Mode (UPI/Card/NetBanking), Transaction Date/Time, and Amount Paid.
Refund & Reversal Processing
Any applicable refunds are remitted strictly back to the original source payment account through the payment gateway partner in accordance with our Refund & Cancellation Policy.
Clinical Protocol: Transactions on https://adclab.in utilize 256-bit TLS encryption, redirecting sensitive authentication directly to the payment gateway's secure servers.
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4. How We Use Your Information
Your clinical and personal data is utilized strictly for laboratory diagnostic workflows, report dispatch, and patient communication.
Diagnostic Processing
Executing laboratory assays, specimen analysis on automated analyzers, and pathologist clinical correlation.
Report Delivery & Alerts
Dispatching SMS alerts, encrypted PDF report download links, and WhatsApp notifications when test findings are pathologist-certified.
Phlebotomy Logistics
Coordinating qualified phlebotomist visits for scheduled home sample collections at patient-specified addresses.
Customer Care & Support
Responding to patient inquiries, appointment rescheduling requests, and payment/billing clarifications via [email protected] or +91 8369497998.
No Commercial Sale of Data
We strictly DO NOT sell, rent, monetize, or disclose your clinical or demographic data to third-party advertisers, pharmaceutical companies, or brokers.
Clinical Protocol: Pathology reports are reviewed and digitally signed by registered medical pathologists before electronic release.
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5. Protected Health Information (PHI) Confidentiality
All diagnostic reports and patient medical records are classified as confidential medical documentation.
Authenticated Patient Access
Reports are accessible only through OTP-authenticated patient logins, unique Bill/Booking Number verification, or secure encrypted download links.
Staff Role-Based Security
Laboratory staff access is restricted on a strict need-to-know basis. Phlebotomists access collection details; technicians access analyzer worklists.
Audit Logging
All database queries, report views, and administrative record modifications are logged with immutable timestamps for clinical accountability.
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6. Website & Infrastructure Security
Modern technical and organizational safeguards designed to protect personal and clinical data from unauthorized access, loss, or alteration.
TLS / HTTPS Encryption
All web traffic between your browser and https://adclab.in is encrypted in transit using Transport Layer Security (TLS 1.3 / HTTPS).
Secure Database Infrastructure
Patient profiles, appointment registries, and billing ledgers are hosted on secure enterprise cloud infrastructure with role-based firewalling.
Encrypted Document Storage
Generated PDF laboratory reports are stored in encrypted cloud vaults accessible only via time-limited, cryptographically signed URLs.
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7. Cookies, Sessions & Web Analytics
Essential cookies and privacy-friendly telemetry used strictly to operate the diagnostic booking platform.
Essential Session Cookies
Required for authentication state, security CSRF protection, and maintaining selected diagnostic tests in your active booking cart.
Functional Telemetry
We track anonymized technical telemetry (page load times, error logs) to optimize platform responsiveness and booking convenience.
No Third-Party Advertising Pixels
We do not sell advertising space or install cross-site behavioural tracking pixels on our clinical investigation pages.
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8. Third-Party Service Providers
We partner with trusted, specialized technology service providers under strict data protection and confidentiality agreements.
Payment Gateways
PayU Payments Private Limited, Cashfree Payments India Private Limited, and Paytm for processing digital payments securely.
Communication Gateways
SMS gateway operators and WhatsApp Business API providers for automated dispatch of appointment confirmations, OTPs, and report download notifications.
Cloud & Infrastructure
Secure cloud database and serverless compute infrastructure (Google Cloud Platform / Firebase) for hosting patient portals and diagnostic LIMS.
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9. Data Retention & Preservation
Medical diagnostic records are preserved in compliance with applicable Indian medical council statutory retention regulations.
Clinical Pathology Records
Diagnostic investigation reports and clinical ledger entries are maintained for a minimum of 3 years (or longer where required by clinical healthcare guidelines) to facilitate patient medical history reviews.
Billing & Financial Records
Transaction records, payment receipts, and tax invoices are retained in accordance with Indian financial reporting and statutory audit laws.
Biological Sample Disposal
Biological specimens (blood vials, urine containers) are stored only for standard clinical retention windows (24-48 hours for potential repeat runs) and thereafter scientifically incinerated via bio-medical waste protocols.
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10. Patient Rights & Data Control
Every patient retains legal rights over their personal identification and medical diagnostic records.
Right to Access
Patients can view, download, and reprint certified test reports at any time via the patient portal or by visiting our laboratory center at Shop No. 2 Kashekhar Chawl, Bhandup Pipeline Railway Line Rd, Ambyachi Bharni, Tulshet Pada, Bhandup West, Mumbai, Maharashtra 400078.
Right to Correction
Patients can request correction of demographic discrepancies (misspelled names, contact numbers, or age) by presenting valid proof to [email protected].
Right to Inquiry
Patients can seek information regarding the processing of their personal data by contacting our designated privacy officer at [email protected].
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11. Children's & Minor's Privacy
Diagnostic investigations for pediatric patients and minors are conducted strictly with parental or legal guardian consent.
Parental Consent Required
Bookings for children under 18 years of age must be made by a parent or legal guardian who provides consent for sample collection and testing.
Guardian Communication
All appointment notifications, test reports, and billing receipts for minor patients are dispatched directly to the registered parent or guardian's contact details.
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12. Policy Changes & Grievance Contact
We periodically update this policy to reflect changes in diagnostic services or regulatory standards. Contact our Grievance Officer at [email protected] for any questions.
Policy Updates
Any revisions will be posted directly to https://adclab.in/privacy-policy with an updated Effective Date. Continued use of the platform constitutes acceptance of revised terms.
[email protected] (Subject: Attention: Privacy & Data Protection Grievance)
Helpline Telephone
+91 8369497998 (Monday to Saturday: 7:00 AM - 8:00 PM | Sunday: 7:00 AM - 1:00 PM)
STATUTORY COMPLIANCE
Need a Formal Clinical Verification?
Patients requiring signed verification letters for visa medical clearance, insurance reimbursement audits, or institutional records can request certified documentation directly from Ashwani Diagnostic Centre (Shop No. 2 Kashekhar Chawl, Bhandup Pipeline Railway Line Rd, Ambyachi Bharni, Tulshet Pada, Bhandup West, Mumbai, Maharashtra 400078).
