ADC Lab | Ashwani Diagnostic Centre

1. Eligibility for Reversal

Ashwani Diagnostic Centre (ADC Lab) facilitates refunds under the following verified conditions:

"Cancellation at least 2 hours before scheduled collection."

"Duplicate transactions for the same Booking ID."

"Failed transactions where amount was debited but no ID was generated."

"Unavailability of specific specialized laboratory equipment."

Once a refund request is verified by our clinical accounts node, the reversal is initiated through the original payment channel.

7-10

Business Day Cycle

Refunds generally reflect in your source bank account within this window, subject to the source provider's processing speed.

Digital Payouts: For payments made via UPI or Paytm, funds are reversed directly to the original VPA or Wallet.
Cash Collections: For cash-on-collection appointments, refunds are processed via bank transfer after management approval.

Once the sample has been collected and logged into the laboratory system.
Promotional health packages with "non-refundable" disclosure at time of booking.
Patient absence at the collection point without prior rescheduling notice.

Contact our accounts desk with your unique Booking ID.

ADC Laboratory Financial Protocol

Document Ref: ADC-REF-V1 • Effective 2024